FAQ

Can I call IT technician directly?

No, all the technicians receive equal amount of tickets based on
the helpdesk team priority. It would be unfair for the technicians
to receive additional tasks directly from the end user.

Is it better to leave my computer on or off when I’m not using it?

We recommend you to shutdown the computer because it will allow the fan to rest and cool off. Since the
computer is not running all the time, the less dust builds up that will accumulate on the fan and the processor heat
sink. By doing this, it will be lowering the risk of the processor heating up and overheating the computer.

I am unable to send or receive e-mail?

Check if your computer is not encountering a network connection issue, which would be
causing your e-mail issue.

I can’t receive any e-mail attachments?

If the mailbox is full, and your storage space is running low on space, please archive your e-mails to free some space.

Can I use the same password I used before if I reset my password?

No, you cannot use the previous password because it will lock your account. We recommend using a new one.

My printer won’t print?

If there are no error messages pointing you to the problem, you can check if the printer is still connected to the network. if you are connected and still cannot print you need to contact COMJ IT helpdesk.

My printer claims it’s running out of ink, but I still can print. what should I do?

You don’t need to request to replace cartridges if you get a low-ink warning. Sometimes you’ll
get low-ink warnings well before the ink level is critically low. The only way to determine if this
is the case is by continuing to print beyond the warning and seeing how long it takes until
output quality starts to degrade.